This Data Retention Policy explains how long PowerPoint.Guru (“we”, “our”, “us”) retains different types of personal data collected through our Website and services, the legal basis for such retention, and what happens to the data after the retention period expires.
This Policy should be read together with our Privacy Policy, Cookie Policy, Money Back Guarantee, Revision Policy, and Payment Policy.
1.1. We retain personal data only for as long as necessary to:
1.2. When the retention period expires, we will:
1.3. Customers may request deletion of their data earlier (Right to Erasure under GDPR). See Privacy Policy.
|
Category of Data |
Examples |
Retention Period |
Legal Basis |
After Expiry |
Cross-Reference |
|
Account Data |
Name, email, phone, login credentials |
While account is active + 2 years after closure |
Contract performance; Legitimate interest (security, fraud prevention) |
Deleted or anonymised |
|
|
Service Data |
Uploaded files, design briefs, order instructions |
Until order is completed + 12 months (to support revisions, disputes) |
Contract performance |
Deleted unless required for disputes |
|
|
Order & Dispute Data |
Order details, communications, disputes |
Until resolution of dispute + 2 years |
Legal obligation (contract law) |
Deleted/anonymised |
|
|
Transaction Data |
Payment ID, billing info, transaction history |
5–7 years (tax/legal compliance) |
Legal obligation (tax law) |
Archived securely |
|
|
Verification Data |
ID documents, masked card details |
90 days after verification completed |
Legal obligation (fraud prevention) |
Deleted permanently |
|
|
Correspondence Data |
Emails, LiveChat history, support tickets |
1 year after last interaction |
Legitimate interest (customer support, dispute defence) |
Deleted/anonymised |
|
|
Notification Data |
Email/newsletter subscriptions |
Until you unsubscribe or account deletion |
Consent |
Deleted upon opt-out |
|
|
Usage Data |
IP, location, browser info, analytics logs |
12 months |
Legitimate interest (analytics, security) |
Deleted or aggregated into anonymised statistics |
|
|
Cookie Data |
Session and persistent cookies |
Session: until browser closed. Persistent: up to 12 months |
Consent (non-essential); Legitimate interest (essential cookies) |
Auto-deleted after expiry |
|
|
Backup Data |
Database backups (system-wide) |
30–90 days rolling backups |
Legitimate interest (disaster recovery) |
Overwritten automatically |
3.1. Legal Disputes
If data is required to establish or defend
legal claims (e.g., chargeback disputes, contractual disputes), we may retain it longer than the default
periods, until the dispute is fully resolved.
3.2. Opt-Out & Deletion Requests
When a user requests
deletion, we will erase their data unless:
3.3. Refused or Refunded Orders
If a Product is refunded (Money Back Guarantee),
all related materials and intellectual property revert to the Company, and we delete user access to
refunded materials.
4.1. We use encryption, restricted access, and secure servers to protect retained data.
4.2. Access to archived data is limited to authorised staff only and is logged.
4.3. When retention ends, deletion is carried out securely and irreversibly.
We may update this Policy from time to time. Updated versions will be published on the Website, and material changes will be communicated via email.
For questions about this Policy or to exercise your rights, contact our Data Protection Officer: [email protected]
