Money Back Guarantee

This Money Back Guarantee (“Policy”) regulates the terms and conditions of refunds for services purchased from PowerPoint.Guru.
By placing an order, you agree that this Policy forms part of our Terms & Conditions. Please read it carefully together with our Revision Policy and Payment Policy.

1. General Provisions

1.1. Refunds may only be issued in the circumstances described in this Policy.
1.2. VAT (if applicable) is non-refundable under any circumstances, in accordance with EU regulations. Only the net service price (excluding VAT) is eligible for refund.
1.3. All refunds are processed to the original payment method used for the order. Processing times may vary depending on the bank or payment provider.
1.4. Each refund request is reviewed individually by our Dispute Manager, who may request supporting evidence from the Customer.

2. Refunds Before Approval of Final Product

2.1 Full (100%) Refund

You may qualify for a full refund before approving the final product if:

• A technical/payment error occurred (duplicate order, double charge, incorrect transaction).
  
  
• The deadline passed, the order was not delivered, and you no longer require the presentation. In such case, you do not receive the product, and you lose the right to use any preview or draft materials shared with you.
  
  

2.2 Partial Refund (up to 60%)

You may qualify for a partial refund before approval if:

• You cancel the order after we have started work. Work is deemed to have started immediately after confirmation of payment. In such cases, up to 60% of the service fee may be refunded, with the remainder covering work already completed.
  
  
• The order was delivered late, but you still accept it. In this case, the service fee is recalculated based on the actual delivery time. For example, if you ordered a 24-hour delivery but the order was delivered in 36 hours, the difference between the two price tiers will be refunded. (This does not apply to revisions).
  
  

3. Refunds After Approval of Final Product

3.1 Once you click “Approve,” you acknowledge that:

• You have reviewed the final product,
  
  
• You are satisfied with the quality,
  
  
• You waive any right to request a refund.
  
  

3.2 After approval, you may still request free revisions within seven (7) calendar days in accordance with our [Revision Policy]. However, no refunds are available after approval.

3.3 Customers are strongly advised not to approve an order unless they have reviewed the preview and are satisfied with the product’s quality.

4. Dispute Procedure

4.1 If you are not satisfied with the quality before approval, you may set the order to Dispute status by contacting Customer Support with the message:
“I would like to set this order on Dispute Status” and providing a detailed explanation.

4.2 Requirements for disputes:

• You must provide clear evidence and examples to support your claim.
  
  
• You must cooperate with our Dispute Manager and, if requested, provide additional materials or clarifications.
  
  
• Each case is assessed individually; refund percentages are determined case-by-case.
  
  

4.3 Timelines:

• Failure to provide required information within fourteen (14) days from the dispute opening will result in automatic closure of the dispute without refund.
  
  
• The dispute must be resolved within fourteen (14) calendar days with the Dispute Manager. Failure to communicate within this period will result in automatic closure of the dispute.
  
  

4.4 During dispute resolution, you may also request a Free Revision or assignment of another presentation designer Revision Policy.

5. Intellectual Property

5.1 If a refund (full or partial) is granted, you lose all rights to use the delivered product or any related materials.
5.2 All intellectual property rights revert to PowerPoint.Guru.
5.3 The Company reserves the right to reuse, modify, or resell refunded works at its discretion.

6. Limitations and Exclusions

Refunds are not available in the following cases:

• If you requested a refund after approving the product.
  
  
• If dissatisfaction is based on minor issues that fall under free revisions Revision Policy.
  
  
• If your requirements changed after work began.
  
  
• If external outcomes did not meet your expectations (e.g., failure to secure a client, contract, or investment).
  
  
• If you failed to provide the necessary materials or instructions for completing the order.
  
  

7. Customer Responsibility

7.1 Customers are responsible for:

• Providing accurate and complete instructions when placing the order.
  
  
• Reviewing the preview before approving the final product.
  
  
• Communicating any issues promptly to Customer Support.
  
  

7.2 Failure to meet these obligations may affect eligibility for a refund.

8. Final Provisions

8.1 This Policy does not affect your statutory rights under applicable consumer protection laws.
8.2 We reserve the right to amend this Policy at any time, with updated versions published on our website.