Opt-out & Cancellation Policy

This Opt-out & Cancellation Policy (“Policy”) explains how customers and users of PowerPoint.Guru (“Company”, “we”, “our”, “us”) may withdraw consent, cancel services, and request deletion of their data.

1. General Provisions

1.1. Customers have the right to opt out of marketing communications, cancel orders under specific conditions, and request deletion of personal data.

1.2. Cancellation or opt-out requests must be submitted in writing via email to: [email protected] or via account settings where available.

1.3. Some cancellations may affect your right to refunds. For more details, please see our Money Back Guarantee.

2. Opt-out of Marketing Communications

2.1. Customers may opt out of receiving promotional emails, SMS notifications, or newsletters at any time by:

• Clicking the “Unsubscribe” link in any marketing email;
  
  
• Updating account preferences;
  
  
• Contacting our Support team at [email protected].
  
  

2.2. After opting out, you will no longer receive marketing materials. However, you may still receive transactional messages (e.g., order confirmations, invoices, dispute notifications) Privacy Policy.

3. Opt-out of Cookies & Tracking

3.1. Customers can manage or disable cookies through browser settings or via the cookie banner displayed upon first visit.

3.2. Essential cookies (required for login, orders, payments) cannot be disabled. Disabling them may prevent full use of the Website.

3.3. To manage third-party cookies (Google Analytics, Facebook Pixel), you may use:

• Browser opt-out settings;
  
  
• Google Ads Preferences Manager
  
  

See Cookie Policy.

4. Cancellation of Orders

4.1. Customers may request cancellation of an order before approval of the final product. The effect of cancellation depends on the project stage:

• Before work has started → full refund.
  
  
• After work has started → partial refund (up to 60%), since resources have already been allocated.
  
  
• If delivery deadline was missed → refund calculated as per Money Back Guarantee.
  
  

4.2. After approval of the final product, cancellations are not possible.

4.3. If you wish to cancel an order, contact Support immediately with your Order ID and cancellation reason.

See Money Back Guarantee, Revision Policy.

5. Account Deactivation & Data Deletion

5.1. Customers may request closure of their account at any time. Upon closure:

• Active orders must be completed or cancelled before closure;
  
  
• Refunds, if applicable, are processed according to Money Back Guarantee;
  
  
• Personal data will be deleted or anonymised in line with Data Retention Policy.
  
  

5.2. Requests for deletion of personal data (“Right to Erasure”) will be honoured unless:

• Retention is required by law (e.g., 7 years for invoices under EU tax law);
  
  
• Data is needed for an ongoing dispute.
  
  

See Privacy Policy, Data Retention Policy.

6. Limitations of Opt-out and Cancellation

6.1. Some services cannot be cancelled once delivery has started, except under the refund rules in Money Back Guarantee.

6.2. Opting out of cookies or disabling account access may affect the usability of the Website.

6.3. Opting out of marketing does not affect our right to send essential communications related to your orders, payments, or disputes.

7. Refunds upon Cancellation

7.1. Refunds upon cancellation are governed exclusively by Money Back Guarantee.

7.2. VAT and third-party fees (e.g., bank conversion fees) are non-refundable.

8. Security and Verification

8.1. To prevent fraud, we may require verification of identity before processing opt-out, cancellation, or deletion requests.

8.2. Verification documents are stored only for as long as necessary (max. 90 days), then deleted as per Data Retention Policy.

9. Amendments

9.1. We may update this Policy from time to time. The latest version will always be available on our Website.

9.2. Significant changes will be communicated via email or dashboard notifications.

10. Contact

For cancellation, opt-out, or data deletion requests, contact:
[email protected]