This Payment Policy explains how payments are processed when purchasing services from PowerPoint.Guru (“Company”, “we”, “us”). By placing an order, you agree to this Payment Policy, which forms part of our Terms & Conditions.
1.1. All payments for services must be made in advance before any work begins. Orders will not be processed until full payment is received and confirmed.
1.2. By submitting payment, you confirm that you are legally authorised to use the chosen payment method.
1.3. Payments are made in the currency displayed on the Website at the time of order. Conversion rates and additional charges from your bank or payment provider may apply.
2.1. Payments may be processed through trusted third-party payment providers, including:
2.2. We do not store full credit card or banking details on our servers. All payment information is processed securely by our payment providers.
2.3. For details on how payment data is processed, please consult our Privacy Policy and the privacy policies of our payment providers:
3.1. All prices displayed on the Website exclude VAT unless stated otherwise.
3.2. VAT is charged to customers residing in the European Union. VAT rates are applied according to applicable EU and local tax regulations.
3.3. VAT is non-refundable. If you request a refund (see Money Back Guarantee), only the net service fee will be returned.
4.1. To prevent fraud and ensure security, we may require identity verification for certain transactions.
4.2. Verification may include:
4.3. Sensitive information (e.g., full card number, date of birth) must be hidden.
4.4. Once verification is completed, submitted documents are securely deleted in accordance with our Data Retention Policy.
5.1. Refunds are only available in cases outlined in our Money Back Guarantee.
5.2. Refunds will be made to the same payment method used for the original purchase. Processing times depend on the payment provider.
5.3. Refunds do not apply to:
6.1. If a payment is declined, the order will not be processed.
6.2. If a payment is later found to be fraudulent or unauthorised, the Company reserves the right to cancel the related order, suspend the Customer’s account, and notify relevant authorities.
7.1. All transactions are encrypted using industry-standard SSL protocols.
7.2. We comply with PCI DSS (Payment Card Industry Data Security Standards) requirements via our payment providers.
7.3. For cookies and tracking technologies used during payment, see our Cookie Policy.
8.1. Payment-related data (transaction ID, billing details, amount, date) is retained for 5–7 years to comply with accounting and tax obligations.
8.2. Verification documents (ID checks) are stored for a maximum of 90 days, then permanently deleted. See full details in our Data Retention Policy.
9.1. In the event of a payment dispute or chargeback, we may provide transaction and communication records to financial institutions or legal authorities as required.
9.2. Data relevant to disputes is archived and accessible only to authorised staff, in line with Privacy Policy.
10.1. We may update this Payment Policy from time to time. Changes will be posted on the Website.
10.2. Material changes (e.g., new payment methods, changes in refund rules) will be communicated via email.
For payment-related questions or concerns, please contact us at:
[email protected]
